Alpro Solutions MSP Privacy Policy

Effective Date: November 28, 2025

This Privacy Policy describes how Alpro Solutions MSP ("we," "us," or "our") collects, uses, processes, and protects the personal information of individuals ("Users," "you") who utilize our website and our Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) solutions, including our Client Portal. By using our services, you agree to the practices described in this policy.

1. Scope of Data Collection

We collect data across two primary tiers: publicly accessible website usage and confidential data necessary for service delivery.

1.1 Data Collected from Website Visitors

• Personal Identifiable Information (PII): Name, email address, company name, and phone number, collected when requesting a consultation, submitting the Free Post-Hack Security Audit, or using the contact forms.
• Usage Data: Information about how you access and use the website, including IP address, browser type, pages visited, time spent on pages, and referring URLs.
• Cookies and Tracking: We use cookies to track activity and hold certain information (e.g., form progress, session state).

1.2 Data Collected During Service Delivery (MSP/MSSP)

As an MSP/MSSP, data collection is required to manage and secure your IT environment, as detailed in your Master Service Agreement (MSA).

• System Access Data: Logins, passwords, and access tokens for managed systems (e.g., servers, cloud tenants, network devices).
• Technical Environment Data: Device names, hardware specifications, software inventory, operating system information, and network configurations (from tools like NinjaRMM).
• Security and Monitoring Data: Security logs, threat telemetry data, user activity, email quarantine data, and security incident response information (from tools like Huntress EDR).
• Service Ticket Data: Contents of service tickets submitted via the Client Portal or ConnectWise.

2. Use of Collected Data

We use the data collected for the following operational and security purposes:

• To **provide and manage** the contracted MSP/MSSP services, including support and proactive monitoring.
• To **maintain security** and proactively detect and respond to threats (MSSP obligations).
• To **communicate** with you regarding service updates, billing, and technical issues.
• To **analyze** website usage to improve our marketing and service offerings.
• To **comply** with legal obligations and regulatory requirements.

3. Data Disclosure and Sharing

We do not sell your personal data. Data is shared only when necessary to fulfill contractual obligations or legal mandates.

• **Service Providers:** We share data with trusted third-party vendors required to deliver the services (e.g., sharing security logs with Huntress, sharing backup data with Acronis/Cove, sharing client data with ConnectWise).
• **Legal Compliance:** We may disclose data when required by law, subpoena, or government request.
• **Client Consent:** Data may be shared with other parties with your explicit consent.

4. Data Security and Retention

• **Security Measures:** We employ industry-standard technical and organizational security measures to protect data from unauthorized access, destruction, or alteration. This includes encryption, access control policies, and regular security audits.
• **Data Retention:** We retain data only for as long as necessary to provide the services outlined in your MSA or as required by law. Service logs and security data are typically retained for 3 to 7 years, depending on regulatory requirements.

5. Your Rights and Choices (GDPR/CCPA Context)

Depending on your jurisdiction (e.g., residents of the EU or California), you may have the following rights regarding your personal data held by us:

• The right to **access** the personal data we hold about you.
• The right to **rectification** of inaccurate or incomplete data.
• The right to **erasure** of your personal data ("right to be forgotten"), subject to contractual or legal requirements.
• The right to **data portability**.
• The right to **object** to processing.

To exercise any of these rights, please contact us using the information provided below.

6. Changes to This Privacy Policy

We reserve the right to update this policy at any time. When we do, we will revise the "Effective Date" at the top of this page. We encourage Users to frequently check this page for any changes.

7. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Alpro Solutions MSP
Email: support@alprosolutions.com
Phone: 646-677-9000

← Return to Home Page